Frequently Asked Questions
All your questions about ibajee answered here
From opening an account to claiming bonuses, deposits and withdrawals, and safe gaming — find detailed answers to the most common questions about ibajee.
ibajee is a trusted online casino and sports betting platform for players in Bangladesh. Below we have provided direct and straightforward answers to the most frequently asked questions about account registration, deposits and withdrawals via bKash and Nagad, the welcome bonus, cricket betting, slots, and responsible gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
To open an account at ibajee, you need an active mobile number and a valid date of birth. During registration, you may be asked to provide national ID or passport details to verify your identity. The whole process takes just a few minutes, and once your account is active you can start playing right away.
ibajee is only for people aged 21 or older. Providing your date of birth during registration is mandatory, and no account is fully activated until the age has been verified. Registration by minors is strictly prohibited.
No, each person may hold only one account at ibajee. Attempting to open multiple accounts may result in all accounts being suspended and any balance being forfeited. If you run into any issues, please contact our support team.
On the login page, click the "Forgot password?" option and complete the verification process using your registered mobile number or email address. After OTP verification you can set a new password. If you have any trouble, get help via 24/7 live chat.
Account verification usually takes anywhere from a few minutes to 24 hours, depending on the accuracy of the documents you provide. Upload clear, legible images for faster verification. While verification is in progress you can still enjoy games in demo mode.
Deposits and Withdrawals
Deposits to ibajee via bKash are almost instant. Once the payment is successful, funds are typically added to your account within 1–3 minutes. If there is a delay for any reason, contact ibajee live chat and share your transaction ID.
The minimum deposit at ibajee is ৳100 (the same for every payment method). The minimum withdrawal amount is ৳500. This limit applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
Go to the cashier section, select "Deposit", and choose Nagad as the payment method. Send the deposit amount to the Nagad number shown and enter the transaction ID in the designated field on ibajee. Your balance will be updated within a few minutes.
Withdrawal requests at ibajee are usually processed within 30 minutes to 3 hours. The time depends on the method and the verification process. Bank transfers may take a little longer. Withdrawals are faster when your account is fully verified.
ibajee itself does not charge any extra fees on deposits or withdrawals. However, bKash, Nagad, Rocket, or your bank may apply their own transaction fees — this is entirely subject to the respective service's policy. Check your payment provider's terms for specific charges.
Yes, ibajee supports both Rocket and Upay. You will find both options in the deposit methods list in the cashier section. The process is just as straightforward as with bKash and Nagad — send the amount and confirm with the transaction ID.
Games and How to Play
Go to the cricket section on ibajee and select an active BPL match. You will find various markets including match winner, toss, top run scorer, and more. To place a bet, select the odds, enter the amount, and confirm your bet slip. Live betting is also available while the match is in progress.
ibajee is a fully mobile-friendly website. You can easily play from any smartphone browser — no separate app download is needed. ibajee works smoothly on both Android and iOS devices, and all features including games, payments, and support are available on mobile.
ibajee only offers games from licensed and audited game providers (Pragmatic Play, PG Soft, JILI, Spribe, etc.). RTP (Return to Player) is the percentage that shows, on average, how much a game pays back over the long run. A higher RTP means a greater chance of returns over time, but the outcome of every spin is completely random and independent.
ibajee's live casino section lets you play directly with professional dealers in real time. You will find live roulette, baccarat, blackjack, and live shows from top providers like Evolution Gaming and Ezugi. With high-quality video streaming and Bangla-speaking hosts, the experience feels just like a real casino.
Aviator is a crash-style game by Spribe where a plane takes off and a multiplier keeps increasing. You must cash out before the plane crashes. You also have the option to place two bets simultaneously. The game has no predictability — each round is determined randomly.
Bonuses and Promotions
You will receive a 150% bonus on your first deposit at ibajee, up to ৳5,000. For example: deposit ৳1,000 and you get a ৳1,500 bonus, making your total balance ৳2,500. To receive the bonus, use the applicable promo code when making your first deposit after registration. The wagering requirement for the bonus is 20x.
A wagering requirement means you need to place bets a certain number of times before you can withdraw bonus funds. 20x means that if you receive a ৳1,500 bonus, you must wager ৳1,500 × 20 = ৳30,000. Once this condition is met, winnings from the bonus become withdrawable. You can find the full detailed terms on the terms and conditions page.
Entry into ibajee's VIP program is automatic — by playing regularly you can move up from Bronze to Silver, Gold, and the top tier, Platinum. Weekly cashback and special benefits increase at each level — from 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, up to 0.8% weekly cashback at Platinum.
ibajee regularly offers promotional deals such as reload bonuses, cashback, and special tournament offers. Check the promotions page on the site regularly for the latest offers, or get in touch with the support team.
A bonus may be cancelled if you breach the bonus terms, if the bonus period expires, if multiple accounts are used, or if fraudulent activity is detected. Using a bonus on games outside the eligible list also counts as a terms violation. Full terms for all bonuses can be found in ibajee's terms and conditions.
Security and Responsible Gaming
ibajee uses SSL encryption technology to keep all your personal and financial information secure. Your data is not shared with third parties. Read our privacy policy for full details on data protection.
If you feel your gaming habits are getting out of control, you can request self-exclusion through ibajee's responsible gaming section or directly via live chat. You can suspend your account for a set period or permanently.
Yes, ibajee takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits in your account settings. Setting these limits makes it easier to protect yourself from overspending. Contact live chat for assistance.
ibajee's support team is available 24 hours a day, 7 days a week. You can get instant help via the live chat button on the site — support is available in Bangla. You can also contact us by email: [email protected].
ibajee believes in responsible gaming, and if you feel you need help, our support team provides awareness information and access to self-exclusion. Remember, gaming is for entertainment — not as a source of income. Visit our responsible gaming page to learn more.
If you see unfamiliar transactions or access attempts on your account, change your password immediately and notify us via ibajee live chat or email. Our security team will investigate promptly and secure the account. Keeping two-factor authentication (2FA) active keeps your account even safer.
Still have questions? Get in touch
with support
Our expert team is with you in Bangla 24/7 — get fast answers to any question via live chat or email.
Learn more
Visit the pages below to find out more about ibajee.