ibajee's Privacy Policy

1. What Information We Collect

We collect various types of personal information for the purpose of registration and service provision on the ibajee platform. The following information may be collected:

1.1 Information Provided Directly

• Full name and date of birth
• Email address and mobile number
• Postal address and nationality
• National ID or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (processed with complete security)
• Bank account details (for bank transfers)

1.2 Automatically Collected Information

When you visit or use the ibajee platform, our system may automatically collect the following information:

• IP address and device type
• Browser type and operating system
• Pages visited and session duration
• Data related to clicks and browsing behaviour
• Referral URL and search keywords

2. Purpose of Using Information

ibajee uses the information collected about you for the following legitimate purposes:

2.1 Service Operations

• Ensuring account registration and identity verification
• Processing deposit and withdrawal transactions
• Applying bonuses and promotional offers
• Providing customer service and technical support

2.2 Legal and Regulatory Obligations

• Anti-money laundering (AML) verification
• Age verification — ensuring services are available only to those aged 21 and above
• Enforcing responsible gaming policies
• Fraud prevention and risk management

2.3 Platform Development

• Improving user experience
• Identifying and resolving technical issues
• Developing new features and services

2.4 Communication

Your information may be used to contact you via email or the app with important account notifications, transaction confirmations, security alerts, and relevant promotional information. You may opt out of marketing communications at any time.

3. Information Storage and Retention Period

ibajee retains your personal information only for as long as necessary or legally required. The general policy is:

• All information will be retained for as long as the account remains active.
• After an account is closed or deleted, certain information may be retained for a specified period in accordance with legal and regulatory requirements.
• Records of financial transactions may be kept for an extended period to meet legal obligations.
• Security-related logs and audit trails are retained for the required period.

Once the retention period ends, your information will be securely deleted or anonymised.

4. Sharing Information with Third Parties

ibajee never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers to handle activities such as payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, technical infrastructure, and customer support. These organisations receive only the information necessary for the specific service and operate under strict confidentiality agreements.

4.2 Legal Obligations

If required by law, a court order, or a request from a government regulatory authority, ibajee may be required to provide information in compliance with legal obligations.

4.3 Corporate Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity, but the terms of this policy will continue to apply.

5. Cookies and Tracking Technologies

ibajee uses cookies and similar tracking technologies to keep the platform running smoothly. These are used for the following purposes:

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as maintaining login sessions, security verification, and account management. Without these cookies, the site cannot function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences (language, display settings, etc.), making your experience more personalised.

5.3 Analytics Cookies

Analytics cookies may be used to understand how users interact with our site and to improve our services. This information is processed in aggregated and anonymised form.

You can disable cookies by changing your browser settings, but this may limit some functionality of the platform.

6. Security Measures

ibajee has adopted industry-standard technical and organisational measures to protect your personal information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology, protecting against third-party interception.
• Secure Servers: Your information is stored on secure and protected servers with controlled unauthorised access.
• Access Controls: Only authorised personnel can access specific information on a need-to-know basis.
• Regular Security Reviews: Our security measures are reviewed and updated on a regular basis.
• Two-Factor Authentication: An additional layer of security is ensured at the time of login.
• Fair Play Assurance: Gaming outcomes are determined by a verified random number generator (RNG).

While we are committed to ensuring the highest level of security, no data transmission over the internet is completely risk-free. We take every possible measure and act quickly in the event of any security breach.

7. Your Rights Regarding Your Information

As a registered user of ibajee, you enjoy the following rights:

7.1 Right of Access

You may request a copy of the information ibajee holds about you at any time.

7.2 Right to Rectification

If any of your information is incorrect or outdated, you may contact our support team to request a correction.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to certain uses of your information, particularly in relation to marketing communications.

7.5 Right to Data Portability

You may request to receive your personal information in a structured, commonly used format.

To exercise these rights, please contact the support team. We will respond to your request within a reasonable timeframe.

8. Protection of Minors

ibajee is strictly an age-restricted platform for those under 21. Our privacy policy makes the following commitments in this regard:

• We do not knowingly collect or store personal information from anyone under the age of 21.
• Age verification is mandatory at the time of registration.
• If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
• If parents believe their minor child has registered, please notify us immediately.

9. Data Deletion Request Process

If you wish to have your personal information deleted, please follow the process below:

• Contact our 24/7 live chat support or send an email to [email protected].
• Provide your account details and reason for the deletion request.
• After identity verification, we will process the request.
• If certain information must be retained due to legal obligations, we will inform you accordingly.

Please note that after an account is deleted, records of financial transactions may be retained for a specified period as required by regulatory requirements.

10. Changes to the Privacy Policy

ibajee may update this privacy policy from time to time. If changes are made:

• The "Last Updated" date on this page will be changed.
• For significant changes, we will send a notification email to registered users.
• Continued use of the service after a policy change will be taken as your acceptance of the new policy.

We recommend that you review this page regularly so that you always have the latest information on how your data is being protected.

11. International Data Transfers

For the operational needs of ibajee's technical infrastructure, your information may be processed or stored on servers located outside Bangladesh. In this case:

• We ensure that international transfers are conducted under appropriate protection measures.
• All third-party service providers are contractually bound to follow privacy standards consistent with this policy.
• Encryption is ensured during data transfer.

ibajee is always committed to ensuring the highest protection of your information, wherever it may be processed.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: